Tv888 Privacy Policy – Personal Data Protection for Malaysian Players

1. Introduction

Tv888 (hereinafter referred to as "we", "the platform" or "tv888") is an online Sports Betting and casino platform operating in Malaysia through the website tv888-jit.com. We understand that your privacy matters, and we take this responsibility very seriously.

This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains how tv888 handles personal data collected when you register for, access or use our platform. This includes information you provide directly to us, data collected automatically during platform use and data obtained from other legitimate sources.

Tv888's core commitments in data management are to:

• Collecting only the data strictly necessary for platform operations and legal compliance.
• Using your data only for the purposes stated in this policy.
• Protecting your data with robust technical and organisational security measures.
• Not sharing your data with third parties without your consent, except in circumstances specifically outlined in this policy.
• Respecting your right to access, correct and control your personal data.

This Privacy Policy applies to all registered members and users accessing the tv888 platform, regardless of access method (desktop web browser, mobile web browser or mobile app). By continuing to use the tv888 platform after reading this policy, you confirm your agreement to the way we handle your personal data.

2. Personal Data We Collect

Tv888 collects various types of personal data from members and platform users. Below is a detailed explanation of the data categories we collect and how they are sourced:

Below is a summary table of data types and the purposes for which they are collected:

3. How We Use Your Personal Data

Tv888 uses the personal data collected for a range of purposes, all of which relate to delivering a safe, efficient, and enjoyable platform experience to Malaysian members. Below is a detailed breakdown of each data usage purpose:

• Registration & Account Management. Identity data is used to create and manage your tv888 account, including the login process, identity verification and account information updates.
• Financial Transaction Processing. Financial data is used to process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX, as well as withdrawals to your Malaysian bank account.
• Fraud Prevention & Security. Technical data and gaming activity are continuously analysed to detect suspicious activity patterns, prevent unauthorised access and protect the integrity of the tv888 platform.
• Legal & Regulatory Compliance. tv888 complies with Malaysian legal requirements, including the Anti-Money Laundering and Anti-Terrorism Financing Act (AMLA), which requires us to verify members' identities and retain certain transaction records for periods prescribed by law.
• Service Improvement & User Experience. Platform usage data is collected to understand how members interact with tv888 and to make improvements that benefit the wider member community.
• Responsible Gaming. Gaming activity data is used to monitor members' playing behaviour patterns and, where necessary, to reach out to members who may be showing signs of problem gambling in order to offer support and responsible gaming tools.
• Service Communications. Your phone number and email address are used to send important account notifications such as deposit confirmations, security alerts and key policy updates.
• Promotional Communications (with consent). With your consent, tv888 may send you information about promotions, bonuses and special offers via email or SMS. You can withdraw this consent at any time through your account settings.

4. Data Sharing with Third Parties

Tv888 does not sell, rent or trade members' personal data to any third party for marketing purposes. However, there are specific circumstances where we need to share data to enable the platform to function properly or to comply with legal requirements:

5. Data Security Measures

Tv888 implements multiple layers of technical and organisational security measures to protect members' personal data from unauthorised access, loss, misuse or alteration. Data security is our number one priority, as we understand that your trust depends on it.

• 256-bit SSL Encryption. All communications between your web browser and tv888's servers are protected with 256-bit SSL encryption. This ensures that data transmitted — including login information and transaction details — cannot be read by any party attempting to intercept it.
• Encryption of Data at Rest. Sensitive data stored in tv888's databases is encrypted using industry-standard encryption algorithms. This means that even in the event of a security breach, any stolen data cannot be read without the encryption key.
• Strict Access Controls. Access to members' personal data within tv888 is restricted to staff who genuinely require it to carry out their responsibilities. All internal access is logged and monitored.
• 24/7 Security Monitoring. An automated monitoring system runs 24 hours a day to detect and alert on any suspicious activity, unauthorised access attempts or system anomalies.
• Two-Factor Authentication (2FA). tv888 offers two-factor authentication for member accounts using OTP via SMS to your registered Malaysian phone number, providing an additional layer of security for your account.
• Regular Security Audits. tv888 conducts regular security audits and penetration testing to identify and address security vulnerabilities before they can be exploited.

While tv888 takes all reasonable steps to protect your data, no digital security system can be guaranteed to be one hundred percent secure. We therefore encourage members to take their own protective measures, such as using strong passwords, not sharing login credentials, and ensuring that devices used to access tv888 are protected with up-to-date security software.

6. Cookies & Tracking Technologies

Tv888 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security and understand how members use our services. Cookies are small text files stored on your device when you visit the tv888 platform.

Types of cookies used by tv888:

• Essential Cookies. Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies. Collects information on how members use the platform — pages visited, time spent and any errors encountered. This data is collected in aggregate and anonymised for platform improvement purposes.
• Functional Cookies. Remembering your preferences — such as your selected language, display settings and login information (if you choose to be remembered) — to make your experience on the platform smoother on future visits.
• Analytics Cookies. Helps tv888 understand aggregate user behaviour to make data-driven decisions when developing new platform features that are more relevant to the needs of Malaysian players.

You can manage your cookie settings through your web browser. However, disabling essential cookies may cause certain functions on the tv888 platform to not work properly. For guidance on managing cookies in popular browsers, please refer to your browser's help documentation.

7. Data Storage & Deletion

Tv888 retains members' personal data for as long as necessary for the purposes stated in this policy, or as required by Malaysian law. Retention periods vary by data type:

• Active Account Data. Personal account data for active accounts is retained for as long as your tv888 account remains active and in use.
• Financial Transaction Data. Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, in line with Malaysian legal requirements on financial record-keeping and anti-money laundering compliance.
• Closed Account Data. When a member closes their tv888 account, personal data will be retained for a minimum period of two (2) years following closure for legal compliance purposes and to resolve any claims that may arise.
• Technical Log Data. Technical logs and security data are retained for a period of twelve (12) months for security investigation and fraud detection purposes.

Once the stipulated retention period has elapsed, data will be securely deleted or anonymised so that it can no longer be linked to any individual. Deletion is carried out on a regular basis in accordance with tv888's internal data management schedule.

8. Your Rights as a tv888 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles followed by tv888, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the tv888 customer support team via live chat on the platform or by email at support@tv888-jit.com. tv888 will process data rights requests within 30 days of receiving a complete request.

9. Children's Data

Tv888 strictly prohibits the use of our platform by individuals under the age of 18. We do not knowingly collect or process personal data of children under 18.

Should tv888 discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take the following steps immediately:

• Suspending the relevant account immediately while an investigation is carried out.
• Deleting all personal data associated with the account once the age verification fails.
• Returning any remaining cash deposits in the account to their original source (where identifiable) once the verification process is complete.

Parents or guardians who believe their underage child has registered a tv888 account or is using this platform should contact us immediately at support@tv888-jit.com so that appropriate action can be taken without delay.

10. Links to Third-Party Websites

The tv888 platform may from time to time contain links or references to third-party websites or services. tv888's Privacy Policy does not apply to any such third-party websites or services.

Tv888 is not responsible for the privacy practices or content of any third-party websites that may be linked from our platform. We encourage members to read the privacy policy of each third-party website they visit to understand how their data is handled by those parties.

Any interaction you have with third-party websites is entirely at your own risk. tv888 has no control over the data collection practices of those parties.

11. Amendments to the Privacy Policy

Tv888 reserves the right to amend, update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable laws or platform service improvements.

When material changes are made to this Privacy Policy, tv888 will:

• Updating the "Last Updated" date at the top of this document.
• Posting a notice in a prominent area of the tv888 platform for a reasonable period following the amendment.
• Sending a notification to your registered email address where an amendment is material and significantly affects your rights.

Your continued use of the tv888 platform after any policy amendment is published will be considered acceptance of the revised policy terms. It is your responsibility to review this Privacy Policy periodically. If you do not agree with any amendments, please stop using the platform and contact us to close your account.

12. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way tv888 handles your personal data, please contact us:

Tv888 is committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia, which is the PDPA regulatory authority in Malaysia.